Terms and Conditions

The offer and sale of all products on www.barenavenezia.com are regulated by the following General Conditions of Sale.

The products purchased on www.barenavenezia.com are sold directly by Barena Venezia SRL (VAT N.IT04273350274) legal address in Via Meucci 16 – Mirano (VE) Italy – T.+39 041433111 – Mail: info@barenavenezia.com.

1. Enforceability of these conditions of sale

1.1 These General Conditions of Sale control the offer, shipment and acceptance of purchase orders of products on www.barenavenezia.com between users of the above-mentioned sites and the Vendor.

The General Conditions of Sale do not control the supply of services or the sale of products by parties other than the Vendor present on www.barenavenezia.com via links, banners or other hypertext connection. It is the user’s responsibility to check the sales conditions before making orders and purchasing products and services from parties other than the Vendor. Barena Venezia srl are not responsible for the supply of services from third parties other than the Vendor or for the conclusion of electronic commerce operations between the users of www.barenavenezia.com and third parties.

1.2 The Vendor uses the www.barenavenezia.com web site to offer products for sale and carry out its electronic commerce activities exclusively towards its end users or “Consumers”, i.e. any physical person who is acting for purposes outside of his or her trade, business or profession.

The Vendor reserves the right not to accept order proposals received from users who are not “Consumers” or any order entity that does not conform to their commercial policies.

2. Contract between Consumer and Vendor

2.1 The available language for concluding the contract with the Vendor is English.

2.2 No purchase requests from countries other than those indicated can be accepted.

2.3 Those Consumers who intend to place a purchase order of one or more products on www.barenavenezia.com must fill in the electronic order form and send it electronically to the Vendor following the instructions provided online in order to complete the purchase contract.

2.4 The order form contains a reference to these General Conditions of Sale, Privacy policies, a summary of the basic characteristics of each product ordered and the relative price (including all taxes applicable), of the accepted methods of payment and the delivery methods of the purchased products, of dispatch and delivery costs, of the Return conditions and the terms for return of the purchased products.

2.5 Before proceeding with the purchase by transmitting the order form, the Consumer is required to read the General Conditions of Sale and all other legal documents carefully.

Before transmitting the order form, the Consumer can identify and correct any errors in the data entered, or contact the customer support to edit the data entered after creating the order.

By sending the order form the Consumer declares to have understood and accepted the contents of the same, as well as the General Conditions of Sale and Use, the Privacy Policy and the Return conditions. Any failure to fully accept said contents will result in the order being cancelled.

2.6 The prices of the products may be subject to revision. The Consumer is obliged to check the final price of each product before sending the relative order form.

2.7 The Vendor will receive the order form electronically and check that the data relating to the order is correct before beginning to process the purchase order, any .

2.8 The Vendor’s acceptance of your order proposal will take place when the Vendor emails you to confirm that the order has been dispatched, at which point a contract will come into existence between you and the Vendor.

2.9 The order form will be archived for the period of time necessary for carrying out the orders and in any case within the terms provided for by law. The Consumer may review their order in the online account.

2.10 The Vendor reserves the right to ignore any purchase orders that are incomplete or incorrect, whose solvability is not sufficiently guaranteed, if the products are not available or if the prices or product details are incorrect. In these cases, the Vendor will send the Consumer an email informing him that the contract is not concluded and that the Vendor has not carried out the purchase order, explaining the reasons.

Should the products presented on www.barenavenezia.com no longer be available or on sale at the moment of the most recent access to the site or when the order form is sent, it is down to the Vendor to communicate said unavailability of the products ordered to the Consumer, in a timely fashion and in any case within 14 days from the day after the order was sent to the Vendor. Should the order have been sent and payment made, the Vendor will undertake to refund the relative amount, without obligation for any kind of compensation.

3. Characteristics of the goods on sale

3.1 The sites www.barenavenezia.com offers only original products.

3.2 The basic characteristics of the products presented on www.barenavenezia.com are available in the item page of each product. Please note the images and colours of the products may not correspond exactly to the true garments due to the monitor used or the picture color correction.

4. Payments

4.1 Payment methods for the products purchased and the relative dispatch and delivery fees are indicated in the order form and make up an integral part of these Conditions of Sale.

4.2 Should payment be made by credit card, the financial information (for example, the credit/debit card number or expiry date) will be cryptographically forwarded to the payment providers supplying remote electronic payment services, without third parties being able to access said information in any way. Furthermore, said information will not be used by the Vendor except for completing the procedures relating to the purchase for which they have been given and to issue the relative refund should the products be returned – following the execution of the right to return – or should it be necessary to prevent or inform the police of fraud on www.barenavenezia.com. The amount for the purchase of the products and the delivery fees, as indicated in the order form, will be debited at the moment of purchase or dispatch, according to the payment method used.

The Consumer may also pay through Paypal or bank transfer.

4.3 The currency for the transaction will depend on the shipping country.

5. Dispatch and delivery of the products

Products ordered on www.barenavenezia.com will be dispatched with the DHL/Fedex or TNT courier.

– Standard shipping: 2-3 business days

Delivery times are based on working days and do not include national or local holidays.

You can complete the order process only if it will be shipped in one of the countries listed in the shipping and returns country menu. If your delivery country is not listed, you can get in touch with the customer service asking for a shipping quote, if available.

If you change the shipping country during the order process your order might be cancelled.

There may be remote or particular locations the couriers cannot ship to: you will be notified if we encounter any limitations according to your delivery address.

6. Right to return

6.1 The Consumer has the right to withdraw from the contract concluded with the Vendor, without penalty and without giving a reason, within 14 working days from the day of receiving the products purchased on www.barenavenezia.com.

Please note it is currently not possible to exchange items. To change an item you must fill out a new order.

6.2 To withdraw from the contract the Consumer must proceed as follows:

– send an email to returns@barenavenezia.com, and specify your Name, Surname and order number, ensuring that all conditions provided below (6.6) have been respected;

6.3 The fees for returning purchased goods are at the purchaser’s expense.

6.4 Should the Consumer decide to use the pre-paid carrier label provided by the Vendor, they will not have to pay any fees for returning the purchased products directly. The Vendor will retain a forfeit amount (flat return fee) from the refund of the returned product(s).

6.5 Should the Consumer decide to use a different carrier to that indicated by the Vendor in the Return Form, he must pay the fees for returning the purchased products himself. In this case, any loss or damage of the products during transportation will be their responsibility.

6.6 The Right to Return, including all the terms and methods described in the previous and following paragraphs, will be deemed correctly met when also the following conditions are completely met:

– the Return request must be sent to the Vendor within 14 working days of receiving the products;

– the products must not have been used, worn, washed or damaged;

– the identity tag must still be attached to the products with the single-use seal that is an integral part of the product;

– the products must be returned in their original packaging;

– the returned products must be handed over to the carrier within 14 working days from receiving the products.

6.7 If the Right to Return is carried out following the indicated methods and terms, the Vendor will undertake to refund any payments already received for the purchase of the products according to the methods and terms expected.

6.8 The amounts will be refunded as soon as possible; in any case, once verified that the return procedure has been carried out correctly, the Vendor will undertake to activate the refund procedure within thirty (30) days from the date in which the goods arrive at the warehouse. Customer support is always available to provide info related to any delay in the refunding process.

6.9 Should the methods and terms for the right to return not be respected, as specified in these conditions of Sale, the Consumer will have no right to receive a refund of any amount paid to the Vendor; they can, however and at their own expense, request that the products be shipped back to them in the state in which they have been returned to the Vendor. Otherwise, the Vendor may keep the products, as well as the amounts already paid for the purchase of the same.

7. Refund times and methods

7.1 After returning the products, the Vendor will undertake all inspections necessary to verify that products conform to the terms and conditions indicated in paragraph 6. Should these inspections have a positive result, the Vendor will process the refund.

7.2 The refund will be issued exclusively to the same debit/credit card / PayPal account / bank account used for the original order payments.

7.3 The value date of the credit is the same as that of debit; therefore no loss will be suffered in terms of bank interests.

7.4 The Vendor specifies that the carrier for the return of the products must be the same as the one that carried out the delivery, so that by using the pre-printed label attached to the package containing the products, the Consumer can return the products to the Vendor without having to pay the delivery fees directly. According to the methods and terms provided for the right to return, said method allows the Vendor direct payment, on behalf of the Consumer, of the fees for returning the purchased products, freeing him from all obligations to payment towards the carrier.

7.5 Should the Consumer decide to use, for the return of products, a different carrier to that indicated by the Vendor, he must carry out the payment of the necessary fees himself and must also accept all responsibility for any loss or damage to the products during transportation, according to the methods and terms provided for carrying out the right to return.

8. Privacy

8.1 The Consumer may obtain information regarding the processing of personal data by accessing the Privacy Policy.

8.2 For any information on the Privacy Policy you can contact the Vendor’s Customer Service directly at the following email address: info@barenavenezia.com

9. Applicable law and settling disputes

9.1 The General Conditions of Sale are controlled by the Italian Law and in particular by Legislative Decree nr. 206 of 6th September 2005, on the Consumers’ Code, with specific reference made to the regulation in the matter of remote contracts and by Legislative Decree nr. 70 of 9th April 2003 regarding certain aspects concerning electronic commerce.

10. Modifications and updates

The General Conditions of Sale may be modified at any time, also in consideration of any changes in the law. The new General Conditions of Sale will have effect from the date of publication on the site.

11. Customer Care

The Consumer can request any information from the Vendor’s Customer Service at the following email address: sales@barenavenezia.com

12. Online Dispute Resolution
The European Online Dispute Resolution (ODR) platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools.